There are some things you need to have a think about before we transfer your mobile number.
It normally takes anywhere between 2 hours and 2 working days provided all the provided information is correct. Incorrect account information may cause delays in transferring the service.
Sometimes when the service transfers, it needs both phones to be off so that the connection can transfer successfully to the new phone/SIM. What you need to do is when your old service stops working, turn off that handset. When it it fully off, proceed to turn on the new handset with new SIM, or replace the old SIM with new SIM if using the same phone.
To transfer your contacts from your old SIM card, you'll have to copy your SIM contacts to your handset's phonebook before removing your old SIM. Your phone's user guide will provide detailed instructions on how to do this. This is usually done in the following manner:
You'll find that most 3G enabled handsets automatically select the 3G network but if there is an issue, please refer to your phone user guide.
Now that you have got a new Android smart phone, you probably want to use the internet or send an MMS. Before you can use the internet or the MMS on the phone, you may need to enter your Carriers APN details.
If you don’t have access to the internet, you can activate GPRS using your phone:
| Optus Internet | Optus MMS |
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IMPORTANT: Make sure that the last character of each word on each of the above field is the last character i.e: for “yesinternet”, there should be no space after the letter “t”. The phone sometimes adds an extra space automatically after the last character of each word (i.e: the word will become “yesinternet ”) and you will need to backspace after the last character. |
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When you insert a new SIM or micro-SIM into an iPhone, you’ll need to connect the device to a computer running iTunes to download the latest carrier settings. You should install the latest carrier settings updates for your device as soon as they are available. To find out how to do this, visit http://support.apple.com/kb/ht1970. You will need to turn your phone off and back on once you have sync your iPhone with iTunes.
Please note that we do not offer technical support for Apple devices – although we’re keen to ensure they work well with Teco4U.
Yes, tethering is now available for Telco4U customers using iPhones. We’re working to have it automatically enabled for current customers, but in the meantime if you are a current customer with an iPhone who would like tethering enabled, please call us on 07-31370070 to activate tethering on your iPhone.
By default, the ring time of your mobile phone is set to 15 seconds. You can change the length of the ring tone by entering this code from your mobile phone and pressing send/call button.
The code is **61*321**30# where 30 is the number of seconds your phone rings for.
| 1GB Data | 2GB Data | 3GB Data | 5GB Data |
|---|---|---|---|
1. Surf Mobile Internet pages for 70 hours |
1. Surf Mobile Internet pages for 140 hours |
1. Surf Mobile Internet pages for 210 hours |
1. Surf Mobile Internet pages for 350 hours |
Your voicemail should be automatically activated. If you want to make changes, just call 321 from your Telco4U mobile and follow the instructions.
You can record a personal message for your voicemail by calling 321 and following the instructions on configuring your mailbox.
Your voicemail is automatically activated. If you want to remove your voicemail from your account, please call us on 07-3137-0070.
Don’t panic. You could have just past through a coverage black spot, which means that your phone gets no reception in a good coverage area. Elevators and shopping malls are good examples of coverage black spots. Please turn your phone off and then turn it back on. In most cases, your phone will start working as normal. If you are still experiencing problems, please call 07-3137-0070.
If that's the case, you'll be limited to GPRS/2G speeds (which are slower than 3G) when you're browsing the net on your mobile.
It's just a case of doing a quick check. Is your SIM card inserted properly? Try testing the card on another phone. Most of our customers usually find that it's because it's locked to another network. If your SIM isn't locked give our service team a call on 07-3137-0070 from any other phone and they'll organize the delivery of another SIM card for you.
You will have 3 attempts to correctly enter your PIN code which is defaulted to ‘0000.’ If you see “Enter PUK Code” on the screen of the phone you will likely need to contact customer care via email or 07-3137-0070 and ask for your unique PUK code. Please ensure you do not attempt to guess your PUK code as after 3 failed attempts your SIM card will automatically stop working and you will need to buy a new SIM card. Once we have given you your PUK code, please keep it somewhere safe.
Call us immediately on 07-3137-0070 and we'll lock your SIM card and reactivate it when you're ready or make sure you get a replacement SIM card.
If you lose or have your SIM card stolen, unfortunately, we need to charge you a replacement cost of $25. We don't want to inconvenience you so we'll make sure it's delivered by post ASAP. You'll see the SIM replacement fee on your next invoice.
Just go to http://get.adobe.com/reader/ and download the Adobe Reader to your computer.
To save you from suffering 'bill shock', we've barred the use of Premium SMS for all of our customers. If you want to use Premium SMS, please contact us on 07-3137-0070.
Telco4U gets charged directly by the third party content provider as it's not a service that we offer. We need to pass the charge onto the customer who's subscribed to the service. You can see your usage online by logging on to your account with Telco4U.
Premium Services generally begin with a "19" number or short code being either a phone number you dial or text a keyword to. Premium Services can consist of the following: voting lines, ringtones, wallpapers and pictures etc.
If you receive charges for Premium Services they can be incurred on your bill in the following way;
Flat Rate: This is when you pay a flat fixed fee for each SMS sent to and/or received from a Premium Number
Subscription: Where you opt into an ongoing subscription with associated charges
One way is to send the word STOP in capital letters back to the provider. If you're unsuccessful you'll receive an SMS informing you. If you're receiving messages from different Premium SMS numbers (you can easily recognise the numbers as they begin with 19) there's a bit more involved - you can either SMS the word "STOP" to each individual SMS number or you can contact us and we'll put a bar on all Premium Services by 6pm on the business day following your call. If you have issues you can contact the provider or, if you're having no luck please contact our service team on 07-3137-0070.
One way is to send the word STOP in capital letters back to the provider. If you're unsuccessful you'll receive an SMS informing you. If you're receiving messages from different Premium SMS numbers (you can easily recognise the numbers as they begin with 19) there's a bit more involved - you can either SMS the word "STOP" to each individual SMS number or you can contact us and we'll put a bar on all Premium Services by 6pm on the business day following your call. If you have issues you can contact the provider or, if you're having no luck please contact our service team on 07-3137-0070.
That's because you're probably receiving free marketing messages. Don't worry, repeat what you did initially - send the word STOP in capital letters back to the provider. That should terminate the service. You'll soon know when you receive a SMS back from them. Just be patient, it could take up to 24 hours to process. And if you're still receiving those niggling messages after you've tried unsubscribing, give the service provider's help desk a call. If you'd like to bar all Premium SMS, just call us.
Any number that begins with a 19, or is a short code i.e. numbers or keywords, is a Premium Service. We don't directly advertise them as they're not provided by us - only third parties.
Don’t fret! There's no opportunity to reply to messages sent by WAP Push as it doesn't display phone numbers. Instead, read the message under 'Options' and there might be a service number or instructions on how to stop this service.
A Premium Service starts with a 19 or short code, it's either a phone number you dial or text a keyword to. They offer anything from voting lines and ringtones to wallpapers and pictures, and much more. There's usually two ways to receive a Premium Service. First, there is flat rate charging, where you pay a fixed fee for each SMS sent to and/or received from a Premium Number. There's also a subscription service (easy to get sucked into!) which traps you into an ongoing subscription with various charges. Watch out! The provider will probably also sting you for a joining fee! When it's Premium, it's usually costly, so beware!
